Bottom charging port not working and slow charging from side port after the new FOTA service update

[mayankbajpai90]

Hi @Anders_ASUS from past 2 days after the new FOTA service update i am unable to use the bottom charging port for charging as it is not detecting the charger.
Also while using the side port to charge it is charging very slowly even after using the company charger and cable.
My model is ASUS ROG 2
I have not rooted my phone and i have attached a screenshot of my hardware information and bug report

for your reference. Please help me with this ASAP as it is affecting my daily productivity !!

[ronald1985]

mayankbajpai90

Hi @Anders_ASUS from past 2 days after the new FOTA service update i am unable to use the bottom charging port for charging as it is not detecting the charger.

Also while using the side port to charge it is charging very slowly even after using the company charger and cable.

My model is ASUS ROG 2

I have not rooted my phone and i have attached a screenshot of my hardware information and bug report

for your reference. Please help me with this ASAP as it is affecting my daily productivity !!

https://us.v-cdn.net/6031231/uploads/58UDRDKKP4SF/bugreport-ww-i001d-qkq1-190825-002-2021-04-05-13-1...

https://us.v-cdn.net/6031231/uploads/JL4UX9MJXM4C/bugreport-ww-i001d-qkq1-190825-002-2021-04-05-13-1...

https://us.v-cdn.net/6031231/uploads/6SYTC1RB0AB4/dumpstate-stats.txt

Bottom charging port not working and slow charging from side port after the new FOTA service update

I recommend deleting the attachments until the mods asks for it via attachment on PM or through Google Drive.

[ARP_ASUS]

Hi mayankbajpai90,
Thanks for reporting.
We are looking into this, will get back.

[SoumyaRS]

ARP_ASUS

Hi mayankbajpai90,

Thanks for reporting.

We are looking into this, will get back.

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I am having the exact same issue and I thought something is wrong with my charger cable.