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Battery Problem Rog phone 2. What should i do?

IF375HVK5GH7.jpg
Hello guys, i have this problem on my Rog Phone 2, anyone can help me? Everytime i plugin bottom port charger, that notification always appear and my phone stop charging. Now i'm charge my phone from side port, its works well. But i dont like it at all, what should i do to fix that problem? Btw i already reset my phone to factory reset and that problem still there. I really need help. And how to disable power master? Please help me
1 REPLY 1

Anders_ASUS
Hall of Fame III
You can find PowerMaster in system settings -> battery -> powermaster
It sounds like you bottom port has a hardware issue so I recommend you to visit our service center as soon as the lockdown had ended