Audio doesn't work on whatsapp, messenger, duo when connected to bluetooth headset

[suveenkumar_vun]

Audio (both mic and speaker) doesn't work when connected to a bluetooth device in calling apps like whatsapp, messenger, viber and it doesn't work on other apps like PUBG team chat. This is a recent issue happening after Android 10 update. Is it only my device or does any other users have this bug as well?

[ronald1985]

suveenkumar.vundavalli

https://zentalk.asus.com/en/discussion/comment/98234#Comment_98234

@ronald1985 After few whatsapp calls, it stopped working again. The developer options are still turned off. Same problem with oneplus wireless bullets v1 and oneplus wireless bullets z.

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Do you hear system sounds? For example, from the dialler, put in some numbers and you should hear the tone.
First (weak) Suggestion:
Go to Bluetooth settings - Connected devices - click on the cog - ensure Media audio is enabled;
Second Suggestion:
Reset bluetooh (but it will reset WIFI and Mobile too):
Go to Settings - System - Reset Options - Reset Wifi, mobile & Bluetooth

[suveenkumar_vun]

@ronald1985 other media works fine. It doesn't work only in calling apps like whatsapp, messenger, duo or hangouts.
I tried both the first and second suggestions, first is already enabled. After doing second step, it worked for a call and then started having this issue with calling apps again.
BTW calling on normal Phone app seems to work without any issue.

[ronald1985]

suveenkumar.vundavalli

@ronald1985 other media works fine. It doesn't work only in calling apps like whatsapp, messenger, duo or hangouts.

I tried both the first and second suggestions, first is already enabled. After doing second step, it worked for a call and then started having this issue with calling apps again.

BTW calling on normal Phone app seems to work without any issue.

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I don't have other suggestions apart from waiting for a mod and get a device log from your phone.
Do you have the word Tencent on the back cover of the phone and I take it your software is WW version.
The only thing I would do is to perform a factory reset, but that's if you want to though. It's to rule out it has nothing to do with other apps you have (but this is unlikely).

[suveenkumar_vun]

Hi @ronald1985, my device is not a Tencent thingy, It's a real Asus ROG Phone 2. I also reported this issue from ZenTalk app with in settings. My Build number is QKQ1.190825.002.WW_Phone-17.0240.2007.27. So, I believe this is a WW version.
I cannot afford to do a factory reset as I have many apps from an other country which will take a lot of time to setup. However, I would like to submit my device log. Do let me know how to do it.

[ARP_ASUS]

Hi @suveenkumar.vundavalli,
Thanks for highlighting will have a check on this and get back.