Asus Rog Phone not charging with original charger

[houdeks77]

Hi all,
My Rog Phone 2 does not charge with original charger. It shows the hypercharge icon but does not charge. I tried different cable ... no luck. Different charger works fine, original charger when used with different device works as well. It seems to be a sw issue to me.
How to resolve the issue?
Standa

[houdeks77]

Behavior is consistent, just the icon, no charging as the hyper charge is dead - e.g. the charger does not reach the maximum. No cold weather.

[futcher76]

Same thing has happened to my phone as of 3 days ago. Can get fast charge to work through both the original and seperate chargers. But cannot get hypercharge to work. Says it is, but is actually discharging. Confirmed with Accubattery app. Safe mode does the same thing. Have tried all the ports (including with and without the fan adapter), restarting multiple times, charging whilst on or off. No matter what, the phone displays the 2 lightning bolts and states in setting that hyper is on, but the phone does not charge. Only thing I have not tried is the factory reset option

[Anders_ASUS]

ok, I will send you both a PM with instructions how to log your device

[Anders_ASUS]

@futcher76 @houdeks77
You still haven't replied my PM (Private Message)

[houdeks77]

Same issue there with a10.