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Asus rog phone 2 USBC not working

hemanth_r1
Star II
Hi,
I am having problem with bottom USBC as the the charging is not detecting.. i tried all the ways,finally got a solution need to switch off the phone and connect/ plug in the charger and it works..i cant keep doing the same thing.please fix this issue asap.
Please revert me to mail ID. hemanth.r1@gmail.com
26 REPLIES 26

Anders_ASUS
Hall of Fame III
ronkpa7

https://zentalk.asus.com/en/discussion/comment/47890#Comment_47890

I had the same problem since today morning and i managed to fix it. It's a software issue I guess. I always charge my phone while sleeping and the scheduled charging is on. So this morning when i woke up it wasnt charged. I tried plugin in different cables and chargers and decided maybe the port is failty as I was able to charge fine with the side port. Only the bottom port stopped working since morning. So I checked online for help. What I did then is disabled battery care and schedule charging, and as one guy said in forums here (And it really solved the problem I guess for me), I plugged in the USB to the bottom port and restarted the phone, while the cable was connected, it started charging. Have checked with different USB c cables and chargers its working fine now. So it's definitely a software issue. Btw I have installed the latest fota as well and didn't do factory reset only clearing the cache and the above things which I mentioned earlier. Thanx if it helps. And a request pls to get it fixed. Not everyone will scour the forums for 3 hours like me. They will send it to the service Center's and be without phone for a long time due to covid lockdown.


View post
In your case, it might have been a software issue but for most people with charging issues, it's due to hardware issue.
The tricks you found might work for some people if they're lucky. A factory reset would have given the same result but it is of course preferable if you don't have to so I hope your suggestions can help someone else too

anarcode
Star I
My ROG II can't charge from the bottom port anymore. What's the process to have it repaired?

Gustav_ASUS
Community Legend III
@anarcode You'll want to visit a local service center.
In the meantime, can you check something for me? Can you restart your phone with the charger connected to the bottom port, and see if it's recognized and starts charging that way?

smarttipblog
Star II
My Rog was also facing the same problem and I reached to service centre for getting that corrected. but I am again facing the same.
This thread is very Helpful. I have recommended this piece to many.
I will write more about it at Smarttip.org

smarttipblog
Star II
My Rog was also facing the same problem and I reached to service centre for getting that corrected. but I am again facing the same.
This thread is very Helpful. I have recommended this piece to many.
I will write more about it at www.Smarttip.org