Asus ROG Phone 2 charging issue

[aman_goyal1099]

Please tell us some basic information before asking for help:
Model Name: Asus ROG Phone 2
Firmware Version:
Rooted or not: Not
Frequency of Occurrence: Started occurring in past few weeks
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Since past few weeks, my asus phone is charging quite slowly. Barely charges 1% in 10 minutes and initially it used to charge 1% per minute. When I use my phone while charging, the battery reduces.
Please help as to what I should do in this case? @Gustav_ASUS

[aman_goyal1099]

atulsharma8960@gmail.com

While Charging Check

on lock screen its shows

charging or Fast charging

only charging means ur charger or cable not working well

Fast charging means charger working good

View post

It shows charging. But it could be a battery problem ? @Gustav_ASUS @AmitGarde

[ARP_ASUS]

Hi aman.goyal1099,
As you mentioned that other charger works fine, maybe your default changer has gone bad.
You can either change the charger or can also check the same charger with another phone to cross verify.

[Vableme]

aman.goyal1099

https://zentalk.asus.com/en/discussion/comment/154680#Comment_154680

It shows charging. But it could be a battery problem ? @Gustav_ASUS @AmitGarde

View post

There is 3 stages of charging
+ Is normal slow charging
++ Is fast charging
And with two sparks is HyperCharge.

Which one are you experiencing with the charger?

[aman_goyal1099]

raikou837

https://zentalk.asus.com/en/discussion/comment/154712#Comment_154712

There is 3 stages of charging

+ Is normal slow charging

++ Is fast charging

And with two sparks is HyperCharge.

Which one are you experiencing with the charger?

View post

I am just getting charging written

[aman_goyal1099]

ARP_ASUS

Hi aman.goyal1099,

As you mentioned that other charger works fine, maybe your default changer has gone bad.

You can either change the charger or can also check the same charger with another phone to cross verify.

View post

By this, I meant that ASUS charger works fine with other phones. Not my phone. My phone drains quite fast as well. Is it a battery issue or charger issue ?