Any news on ROG 2 updates?

[nationkid]

This is a plead now. Any communication about updates would be great mods.

I understand you can't obtain direct comfirmation but I would be reassured even if the chances of software support ended now rather than having us hanging on for a small one.

There has been no commication about delays or anything and ROG 2's "2 year" support ends in less than 3 months.

I really am begging you for something. I spent £880 on this phone yet I now have begun slowly moving back to my old Sony Xperia XZ premium because of the lack of software support and features.

[ronald1985]

Yogendra

https://zentalk.asus.com/en/discussion/comment/158560#Comment_158560

Dear brother,

No matter how well you defend ASUS either because you are a level 5 member or anything else I don't know and also I don't wanna know. I am using Asus products since 2010 and I accept all the products are off the shelf. But customer service still SUCKS and you have to accept this.

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It is the same everywhere else. Not just phones or Asus, everywhere from when you are buying any electronics, motors and houses sometimes to other manufacturers.

[ImShrey]

AmitGarde

https://zentalk.asus.com/en/discussion/comment/158066#Comment_158066

I already said you adding carrier related support like VOLTE/VOWIFI you must know that this isnt in the hands of ASUS adding models into their support list is totally dependent on carriers here ASUS cant do anything if ASUS is there last priority in fornt of other OEMS and hence it will take time from where carrier decides to add that model i dont know how many months it takes for carriers to test but than Asus can only keep requesting them.

Do you know 5z took almost a year to enable VOWIFI on jio and we had a long story to tell but inshort we hammered jio & ASUS with mails and finally jio gave a positive feedback that we are working with brand to get this enable before that Asus has always tried but jio had ignored and this i can tell you because we where timely informed whenever we use to ask about vowifi for jio on forums.

TBH carriers always prefer first priority for support on latest & fancy models ASUS came into lights after zenfone 6 came in with its new flip camera technology & carriers started noticing them. Inshort those who do diffrent will always get noticed and so 5z was added in later after every model but let me tell you 5z as a flagship still misses out everything like amazon HD, vowifi, volte for few carriers and this is all because it got old later model to invest time on. amazon clearly said they dont have any plans to add 5z in there support list so now who is here to blame its clearly not ASUS

I am telling you all this because i am in touch with mods since more than a year now and every possible thing we have disscussed till date. And trust me at some point ASUS & we where helpless even after trying so hard.

I dont know about ROG features may be those are country specific features.usually OEMS follow request from local public i dont know if same where requested on global forum anytime i am seeing you first saying that CN version is diffrent than WW in forum here. If those are tencent models your are talking about than yes its a partnership for china only versions. So may be that is the reason they cant enable i guess even licensing is all matter of fact.

About your video calling bug again i am just saying as i said earlier if anders sir have noticed this than he will make sure to get that fix. Yes i belive this should have been worked on as soon as you have reported but i dnt knw why is still bugging you even if changelog bought in fix. Logs will help that to find real culprit where wait is the only option.

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Region/Tencent specific? So extra AoD skins, Fingerprint animations depend on region? Salute to you!

And about voip call mic issue, i had been in touch with anders since last year, I'm one of the original reporter of the issue, I have already shared like 10-20 logs and videos with anders for this issue. Plus countless other people who did the same.
Its 1000$ phone I don't care why simple functionality doesn't work.
Mic on call? VoWiFi? I don't think its not workable given proper attention and forward planning.

Dude I have 7k rs, Xolo phone that received voWiFi last year. It doesn't even get regular updates, but yet it received one just for voWiFi .
Now you tell me Xolo > Asus in Airtel's preference list?🤦‍:male_sign:

Also why should anyone care, who's fault it is, every phone has support this fundamental functionality and freakin' flagship of tier one brand should have it from get go.

[PhysiTech]

ronald1985

https://zentalk.asus.com/en/discussion/comment/158645#Comment_158645

It is the same everywhere else. Not just phones or Asus, everywhere from when you are buying any electronics, motors and houses sometimes to other manufacturers.

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Dear brother, here we are only talking about ASUS and other smartphone manufacturers. Before buying ROG 2 as my first Android device i used to be an iPhone user and believe me I bought my iPhone 6 online here in India and after 2 months I moved to China. one day my phone showed no service on cellular signal i went to the service centre in Beijing, China and they replaced my old phone with a new one free of cost. At that time iPhone 6 almost went outdated. Let me tell you about ASUS service my charger blown up due to electrical fluctuations i went to the service centre The first thing they asked for is a bill that I didn't have because i bought my ROG 2 online in China and they didn't provide any kind of purchase invoice. So the people at the service centre refused to give me service and even asked for money even though my phone was under warranty. So please don't tell me which manufacturer is good or which is bad.
Thanks!

[PhysiTech]

ImShrey

https://zentalk.asus.com/en/discussion/comment/158071#Comment_158071

Region/Tencent specific? So extra AoD skins, Fingerprint animations depend on region? Salute to you!

And about voip call mic issue, i had been in touch with anders since last year, I'm one of the original reporter of the issue, I have already shared like 10-20 logs and videos with anders for this issue. Plus countless other people who did the same.

Its 1000$ phone I don't care why simple functionality doesn't work.

Mic on call? VoWiFi? I don't think its not workable given proper attention and forward planning.

Dude I have 7k rs, Xolo phone that received voWiFi last year. It doesn't even get regular updates, but yet it received one just for voWiFi .

Now you tell me Xolo > Asus in Airtel's preference list?🤦‍:male_sign:

Also why should anyone care, who's fault it is, every phone has support this fundamental functionality and freakin' flagship of tier one brand should have it from get go.

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👏👏👏👏👏 well said bro.

[ronald1985]

Yogendra

https://zentalk.asus.com/en/discussion/comment/158646#Comment_158646

Dear brother, here we are only talking about ASUS and other smartphone manufacturers. Before buying ROG 2 as my first Android device i used to be an iPhone user and believe me I bought my iPhone 6 online here in India and after 2 months I moved to China. one day my phone showed no service on cellular signal i went to the service centre in Beijing, China and they replaced my old phone with a new one free of cost. At that time iPhone 6 almost went outdated. Let me tell you about ASUS service my charger blown up due to electrical fluctuations i went to the service centre The first thing they asked for is a bill that I didn't have because i bought my ROG 2 online in China and they didn't provide any kind of purchase invoice. So the people at the service centre refused to give me service and even asked for money even though my phone was under warranty. So please don't tell me which manufacturer is good or which is bad.

Thanks!

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Of course I won't tell you which manufacturer is good and which one is bad. Infact, everyone's experience is different at the end of day. Some people will get bad experiences and some will get good experiences.
"Let me tell you about ASUS service my charger blown up due to electrical fluctuations i went to the service centre The first thing they asked for is a bill that I didn't have because i bought my ROG 2 online in China and they didn't provide any kind of purchase invoice. So the people at the service centre refused to give me service and even asked for money even though my phone was under warranty."
2 things though:
1) Charger blown due to electrical fluctuations - and you want a new phone? Also, if charger is damaged - it's not damaged because of Asus workmanship. This is the reason why you weren't covered, have you read what you are covered under warranty?
2) You didn't provide the proof of your warranty. How do they know your not someone off the street who do not own the phone? I don't know what you did, but hopefully you went away and brought a new charger.
You had a goodwill from the Apple shop in China (and bearing in mind I am Chinese too), they like people from elsewhere just like in India when they see foreigners. I will bet you if you did it a few more times, you won't get that same treatment and you will be telling the world that you had a bad experience.