ROG Phone Pro Fingerprint sensor issues

[Wittit]

I got my phone last week from the Asus online store. After about an hour of use the fingerprint sensor stopped working. The only way I can get it to start working again is doing a factory reset then about an hour later it stops working again. I am unable to verify the registered fingerprints and or add new once this happens. Asus support tells me I can either refund or repair. I am not exactly thrilled about having to send a brand new phone in for repair since it was broken on arrival or getting a refund since I bought it on sale and would have to pay full price. I asked them for and exchange option but have gone back and forth with their support all week. This is really frustrating.  Anyone else experience issues with the fingerprint sensor? At first I thought it was software because I did I copy from my old phone. The last factory reset I did not copy and data and just installed everything then locked the phone and the issue started again. I really like this thing otherwise. Attached is a video of me trying to register a new fingerprint at the issue starts happening. It used to be if you bought something that wasn't working correctly out of the box you could exchange it. Wish that was still the case. 

[Mattias_ASUS]

Hello @Wittit 

This is very odd, I wonder if you could maybe share a log with me, recreating the issue and I'll send it to the dev team to see what could be causing this.

You can follow the steps right below, when you are done please DM me with the link.
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Please follow the below steps to enable the built-in log tool (Bug reporter).
1.  Open “Calculator APP”
2.  Enter “.19595+=”
3.  Select the Log type according to the type of issue you want to capture. “General cases” will work for most issues.
4.  After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5.  Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)