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Hiba a RogPhone 9- ben

Szmilex
Star I

Sziasztok segitséget szeretnék kérni. Körülbelül 3 hónapja vettem a RogPhone 9 telefonom és eddig nagyon jol teljesíti a vagyaimat az utobbi hónapban szembe jött velem egy hiba, ami azt jelenti, hogy ha engem hívnak a telefon elutasítja a hívásokat és csak sms-t kapok róluk. Átt néztem minden beállítást és nincs bekapcsolva az elutasító üzenetet vagy a nezavarjanak módot, alaphejzetbe raktam a telefont gyári beállítást ugyan úgy fent áll ez a hiba tudnátok segíteni, hogy miért van ez a problémám? 

2 REPLIES 2

Mattias_ASUS
Moderator
Moderator

Hello @Szmilex 

Please write in English so that more users can join in the conversation.
You can try resetting your network settings by going to Settings > System > Reset options > Reset mobile network settings, please let me know if this solves the issue.
If not then to investigate this I will need some extra details.
Firmware Version: 
Country: 
Service provider:

I would also like to ask for a log if possible so that the dev-team can look into this issue, you can follow the steps here:
Please follow the below steps to enable the built-in log tool (Bug reporter).
1. Open “Calculator APP”
2. Enter “.19595+=”
3. Select the Log type according to the type of issue you want to capture. “Phone, mobile networks, and signal”
4. After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5. Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)

Szmilex
Star I

Hi thanks for help. 

What email can I send the phone log to?