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What's up with AIR TRIGGERS ?

ADH
Rising Star II

I have Rog 8 pro  , 

Air triggers random shutdowns in the mid of fights i thought my fingers are getting older but then I tested out in settings and found out they ain't working well .

If I press them they will randomly stop getting pressed and will randomly start again . It's so buggy and I feel like we are getting beta tested by paying tons of money xD

 

And yes I have updated my phone and I know how to use air triggers . I have previous gen Rog phones too .

Kindly fix it asap software or hardware IDC i paid money you have to provide the solution. 

18 REPLIES 18

Nah dude definitely fix absolutely NOTHING .

Just a patch with text in it BUT NOTHING FIXED IN REALITY . 

Pressing will randomly shutdown triggers, shaking phone will shutdown triggers randomly, grabbing and pressing phone will randomly bug air triggers better fix it asap .

Mattias_ASUS
Moderator
Moderator

Hi @ADH 
From what I read you are still having problems with the triggers, could you maybe create a log and a video recreating the issue? This way the team can check what can be causing the issue.
I'm writing the steps down below and please feel free to send me a PM with the link when you are done.
********************

Please follow the below steps to enable the built-in log tool (Bug reporter).
1. Open “Calculator APP”
2. Enter “.19595+=”
3. Select the Log type according to the type of issue you want to capture. “General cases” will work for most issues.
4. After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5. Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)

 

Alright I will send you video recording+ screen recording+ logs . By tonight.

Did you receive the logs? Please let me know if you need more.

Beatles
Star III

I have the same problem on the 24 Gb - 1Tb version, unbelievable how they sell something at this price and at the end is not even a Beta Phone, I think is an Open Apha Raw more then a beta testing paying 1500€ 😅😅😅😅