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ROG Phone 8 Boot loops

LETHAL
Star II

I don't if anyone has the same problem but this happened after I turned on dual wifi mode in the internet settings. Once I turn it on it freezes and I had to turn it off to stop the freezing. Not sure if this is software problem or a bug, but as it looks like I can't use the feature for now. Meh 😑

1 ACCEPTED SOLUTION

Accepted Solutions

LETHAL
Star II

UPDATE: RESOLVED

So now I look for other ways that might fix the issue so what I did is went to Asus website and downloaded the latest firmware update and it fixed the issue for now. 

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8 REPLIES 8

Mattias_ASUS
Moderator
Moderator

Hi @LETHAL !

I wonder if you could maybe help by providing a log of the issue happening, this way the dev team can check what's going on, I'll write the steps down below and please feel free to send me a PM with the link when you are done.
************
Please follow the below steps to enable the built-in log tool (Bug reporter).
1.  Open “Calculator APP”
2.  Enter “.19595+=”
3.  Select the Log type according to the type of issue you want to capture. “General cases” will work for most issues.
4.  After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5.  Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)
 

Just Sent a PM regarding this 👍🏻 thanks for taking time looking after this. I'll wait for a feedback here.

LETHAL
Star II

UPDATE: RESOLVED

So now I look for other ways that might fix the issue so what I did is went to Asus website and downloaded the latest firmware update and it fixed the issue for now. 

Glad to see this was resolved! Please let me know if this happens again 🙂