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Aeroactive cooler X frozen mode doesn't work since updated

Yocarz
Star I

I bought a brand new aeroactive cooler X and the system immediately tells me to update the cooler so i did, then after that the Frozen mode doesn't work, the fan spins faster but the cooling pad doesn't cool down, it generates more heat from the phone. I hope anyone can help me find a solution and i hope ASUS are aware of this because buying these devices are not a joke.

7 REPLIES 7

toganstuff
Rising Star I

I would love to see a video

Defalt
Rising Star I

They don't care, they'll ignore you bro, don't waste your time. They'll say it's hardware problem but it's not. 

Mattias_ASUS
Moderator
Moderator

Hello @Yocarz 
Just to confirm, which firmware version are you on?

android 14

34.1420.1420.427