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Wifi can't connect to channel 36 5GHZ

Star III

Hi, my Asus Rog Phone 7 can't see any Wifi 5ghz on channel 36, it can only see wifi channel 141. What is the problem? The unit is from Indonesia. Thanks





I wonder if you could help us providing a log so that the R&D team can check what is going on 🙂 I'm writing the instructions down below, when you are done feel free to send me a PM with the file 🙂


Please follow the below steps to enable the built-in log tool (Bug reporter).
1.  Open “Calculator APP”
2.  Enter “.19595+=”
3.  Select the Log type according to the type of issue you want to capture. “Wi-Fi ”
4.  After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5.  Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)

Star I

yes same problem here with mine (Indonesia), making my 802.11ax network works on 2.4ghz only (slower speed)

So far no update yet from them, I think since 2019 channel 36-68 is open to public in Indonesia.

Star I

agree, since my other phones (officially for sale in Indonesia) can use the band without issue, and limiting those bands affect the network performance badly.