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When can this be fixed?

ric3
Star III

I play Mobile Legends: Bang Bang with a setting of 120 fps, but I consistently get around 100-118 fps, occasionally dropping to 90 to 70 fps suddenly. I've tried using the X mode, but the fps for Mobile Legends remains the same. When playing Call of Duty Mobile, the fps is not stable and sometimes drops to 30 fps, making it challenging to play with real players. Additionally, the left trigger button is slightly unresponsive. When will this be fixed?

16 REPLIES 16

JimiK
Rising Star I

I and many others have the same problem and almost 3 weeks. You should contact the seller of the phone or the consumer representative and demand a complaint. These phones won't get any better because Asus doesn't care. I dont recommend any Asus phone to anyone.

Safeer3000
Star III

When?  Sure Never 

llfranco17ll
Rising Star I

It's been 3 weeks and so far they haven't solved these errors,

Gentlemen of ASUS:

How much longer are we going to wait to be able to use our phones for what they offered us? 

Solve this problem now!!

Mattias_ASUS
Moderator
Moderator

Hi @ric3 
Could you please create a video and a log when this issue is happening?
I am writing down the steps on how to make a log, this will make it easier for the dev team to find a solution.
*******************

Please follow the below steps to enable the built-in log tool (Bug reporter).
1. Open “Calculator APP”
2. Enter “.19595+=”
3. Select the Log type according to the type of issue you want to capture. “General cases” will work for most issues.
4. After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5. Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)