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❌📢Send your logs to the MODERATOR regarding high overheating and other bugs on android 14❌

Sam1991
Rising Star II

I talked with him and the only way we could get a fix by the next upcoming update is to send him our phone logs regarding our issues we have.

If ya all want the overheating issue and other bugs go away , we all have to co-operate together and send the logs to @Mattias_ASUS . I asked the moderator about the logs today and he just told me he got one new log so far ! Don't you all want a fix ? If users who are having issues ( me included ) don't send logs , it will take forever to fix.

Man up , follow these steps below and send your logs to @Mattias_ASUS @ so we could get a fix soon

To the people experiencing this issue: I am gathering logs for the dev team regarding this issue, for this to actually work the logs need to be created while using the phone normally and please write down the timestamp on when the heating is occurring, when you are done please send me a PM with the link for the logs.

 

The steps to create the log are here:

************

Please follow the below steps to enable the built-in log tool (Bug reporter).

1. Open “Calculator APP”

2. Enter “.19595+=”

3. Select the Log type according to the type of issue you want to capture. “General cases” will work for most issues.

4. After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.

5. Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".

6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.

Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)

 

4 REPLIES 4

Akira58
Rising Star I

Yeah no way doing that I sent the phone to Asus for a repair android 14 has broken my phone too late FU€#ING ASUS support is the baddest support I have ever seen they broke my 1400 dollar phone with their SH@t updates literally broke it and they say as an excuse no it should be an hardware related issue they don't admit it's their fault at all we are screaming our A$$ of for months they didn't listen now the day came my phone is sent for RMA they decide to do something? They ignore us for months is this a joke Asus NEVER AGAIN  what a crap of a phone literally a joke of a phone they call it a gaming phone ? Even OnePlus 8 runs games smoother than this joke of a rog phone 7 

Defalt
Star III

Got same issue after last update on Asus ROG phone 8 pro, I used to play warzone mobile at 60 fps 33°c using cooler x but after that this isn't possible I get 35 36 37 °c idk what had they done but hope they fix this trash update, and yeah I've sent my logs to the mod so..all I can say it's that hope they fix this trash update soon, this stupid phone was so expensive, even my ROG 6 used to have better temperatures. 

charterdude
Star I

If you're experiencing issues with overheating or other bugs on Android 14, it's important to troubleshoot and gather relevant information before reaching out to a moderator or seeking further assistance. Here are some steps you can take:

  1. Monitor Temperature: Use a temperature monitoring app to track the temperature of your device over time. Note any patterns or specific activities that seem to cause overheating.

  2. Check Battery Usage: Review your device's battery usage statistics to see if any apps or processes are consuming an unusually high amount of power, which could contribute to overheating.

  3. Identify Recent Changes: Consider any recent changes or updates you've made to your device, such as installing new apps, updating the operating system, or changing settings. These changes could be related to the issues you're experiencing.

  4. Perform a Soft Reset: Sometimes, performing a soft reset (rebooting your device) can resolve temporary software glitches or issues causing overheating. Simply power off your device, wait a few seconds, and then power it back on.

  5. Clear Cache and Data: If specific apps are causing problems, try clearing their cache and data. This can help resolve issues related to corrupted files or settings.

  6. Safe Mode: Boot your device into safe mode to see if the issues persist. Safe mode disables third-party apps, allowing you to determine if one of them is causing the problem.

  7. Contact Manufacturer Support: If the issues persist after troubleshooting, consider reaching out to the manufacturer's customer support for assistance. They may be able to provide further guidance or recommend solutions.

Once you've gathered relevant information and attempted troubleshooting steps, you can then provide detailed logs and descriptions of the issues to the moderator or seek further assistance from relevant forums or support channels.

Panorama Charter

It's an android 14 bug !