cancel
Showing results for 
Search instead for 
Did you mean: 

Rog 7 having issue with Google playstore

Swiftweaver
Star I

Recently there was an update for netflix app in playstore but it say device isn't compatible anyone know how to solve this issue. Another thing is other app that was working slowly starting to stop working like McDonalds app saying my device is rooted etc so it can't pass security check but I didn't even root my device.

1 REPLY 1

Mattias_ASUS
Moderator
Moderator

Hi!

If Playstore is saying the device is rooted then it's very likely it has a firmware that it was not meant for the area the phone was created for, some people sell "Global" versions that are just rooted CN devices with a WW firmware and they are voided of any warranty and support, it also messes with many apps that need a security check.

I could make a check if you send me a PM with your Serial Number and IMEI number, just make sure it's a PM and not a post here.