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ROG 7 charging issue after new update

yogi_d_barai
Star II

Build .88 i updated firmware recently.

Few days back my warranty got expired and shixxtty phone starts acting up, charger keep reconnecting. I used same original adaptor with other phones, it works properly but when I use it on phone it keeps on reconnecting. So tried using 35w verified charger - well known brand, reconnecting got reduce but still happens.

My bottom and side port are both acting up. Sometimes it recognises bottom port and side port just reconnects 

This is my second ROG phone, never going to buy asus ever again, my first ROG Phone 2 started acting up at the end days of warranty. Whole motherboard got fuxked, i fought with asus service to get my issue fixed. And now this shixxtty issue again. 

I don't know what to do whether it is charging port connector issue or phone motherboard issue. I don't know. Its annoying dudes, after sales service sucks in Asus. Sorry to say but this will be my asus last phone ever. I will pick Samsung over this like crappy service.

So hard to get service, no support at all. Can't even get my rog 2 battery replaced.

Help me , whoever got the solution and please don't tell me to do factory reset crap.

I WISH ROG PHONE SERIES DI-ES soon. Just stick to computer parts properly atleast.

 

8 REPLIES 8

The best way to test it is starting without plugging it and then plugging it into the charger, this will register what could be causing the disconnection.

the problem is, this issues happened after the latest software update, ROG Phone 6,7,8 have this same exact problem right now. your ASUS Center even tell me to wait for the next software update, because i don't want to flash my phone and reset all my important data.

ric3
Rising Star I

I feel the same way, and when I looked at it, the disconnecting and reconnecting happened due to negative charging input (-mA), but it can be fixed by restarting the phone as usual. However, sometimes this issue will appear again

It appears out of nowhere. It stopped happening for me for no reason. I am submitting my phone to service centre.