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Phone pretty much unable to launch a certain game, and game genie hard crashes

KhatibFX
Star II

I am on firmware (33.0820.0810.208) 

I tried this game on Google Play called Parallel Realms, and it hard crashes the game genie and the game becomes a slideshow of frames. Here's the Google play store link to it: https://play.google.com/store/apps/details?id=com.wxgy.sshx

4 REPLIES 4

Titan_ASUS
Community Manager
Community Manager

@KhatibFX 

Hi, could you please help provide video and log for us to analyze? If you are willing to help, please kindly check PM. Thank you.

KhatibFX
Star II

@Titan_ASUSI have provided the requested video and logs via PM. Thanks for replying!

Titan_ASUS
Community Manager
Community Manager

@KhatibFX 

Hi, I've forwarded relevant information to our R&D team and will keep you posted. Thank you.

Titan_ASUS
Community Manager
Community Manager

@KhatibFX 

Hi after confirmation this is an app issue, while we test it on Pixel phone and issue occurs too. Please grant all permission of the app and this issue will be resolved. Thanks.

Screenshot_20230728-094005_Permission_controller.jpg