No security update since 3 months and sound quality

[abrarkhan959]

No security update since 3 months and sound quality issue 

Sound is muffled and bass is gone in last update Android 14 .90

Please fix this Asus, what's is going ? @Mattias_ASUS 

Atleast reporting this issue with the dedicated team would hope for fix 

[roguedroid]

I am currently at the same fw version of yours but haven't faced that trouble with sound speakers. However, let's ser what happens in A15 project.

[momomi]

Here’s what you can try while you wait for ASUS to address it:

1. Clear Cache for Audio Apps/Settings: Go to Settings > Apps > [Audio App or System App] > Storage > Clear Cache. Sometimes, cached data can cause issues after updates.

2. Reboot in Safe Mode: Booting your device in Safe Mode can help check if the issue is caused by third-party apps. To do this, press and hold the power button, then tap and hold “Restart.” Once the phone restarts, it will be in Safe Mode.

3. Check Audio Settings/Equalizer: If your device has any sound enhancement features or equalizer settings, try adjusting them. Sometimes updates reset or change these settings.

4. Factory Reset (last resort): If the issue persists and nothing else works, a factory reset might help. Be sure to back up your data first.

5. Contact Support: As you mentioned tagging @Mattias_ASUS, you could also try reaching out to ASUS support through official channels like their website or social media to report the issue more directly and see if they have any updates or fixes.

Let me know if you need help with any of the steps!