Suddenly full bass/crackling overpowered/ hitting volume up bass dissapears only left instruments

[DeLLiAnO]

Please tell us some basic information before asking for help:
Model Name: rog 6 16/512
Firmware Version: 32.2810.2208.160
Rooted or not: no
Frequency of Occurrence: 3th time
APP Name & APP Version (If your issue relates to the app): Happening in advertising movie, using chrome browser
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Saw a advertise movie in chrome webbrowser, bass was suddenly at full volume and cracking (sound setting on dynamic, maybe at 30% volume)
Lowering sound didn't help, changing sound profile to , dynamic, movie,game.. didn't help.
Hitting volume to the max, bass dissapeared completly, and had only full treble, hearing every instrument harder/ prioriteitsing.
Its like the soundchip is trying to detect when to give its nice bass sound, it will boost it up to 100% (even on low volume) and when raising the volume at max, the soundchip thinks to balance everything by lowering the bass, the bass is removed, and only full details of instruments,sounds etc goes in full detail on foreground

[yosef019]

@Mattias_ASUS
here are video to hear the difrance its happend to me on 216 version after i rebooted half hour happend again
top speaker realy low volume i can hear only the bottom
https://www.youtube.com/watch?v=AeB78i_5Ufk&t=1s&ab_channel=YosefElgart

[ZT-2ad813a2]

yosef019

@Mattias_ASUS

here are video to hear the difrance its happend to me on 216 version after i rebooted half hour happend again

top speaker realy low volume i can hear only the bottom

https://www.youtube.com/watch?v=AeB78i_5Ufk&t=1s&ab_channel=YosefElgart

View post

I have exactly the same bug... I restart my phone yesterday and today it's the same again.

[Andrea]

Hi guys, I just noticed this thread because I have the same issue...
I don't know if it can be useful @Mattias_ASUS but in my case the issue happens when I'm playing some games and I receive a notification... So my notification sound plays over the game music and then I lose the bass...
Also, after the latest update, I noticed another behavior: the sound was coming only from the bottom speaker (or the top one was nearly inaudible). I had to reboot the phone to solve the issue.
Let me know if there is something I can do to help fix the bug/bugs.

[stiffis]

yosef019

@Mattias_ASUS

here are video to hear the difrance its happend to me on 216 version after i rebooted half hour happend again

top speaker realy low volume i can hear only the bottom

https://www.youtube.com/watch?v=AeB78i_5Ufk&t=1s&ab_channel=YosefElgart

View post

@Mattias_ASUS

I also have the same issue where suddenly volume is very low on top speaker. Works again after reboot but guess it will come back sooner or later

[Andrea]

This bug is very annoying... We can't do a restart every day (or less...) to get both speakers working fine... It's very disturbing to hear mainly from the bottom speaker only. Do we have to wait 1 month for the next update to solve this?
Is there a process that we can restart instead of rebooting the phone?