This widget could not be displayed.
This widget could not be displayed.
cancel
Showing results for 
Search instead for 
Did you mean: 

Rog phone 6 - shutdown in charging (after night update)

infyplay
Star III
Please tell us some basic information before asking for help:
Model Name:rog phone 6
Firmware Version:c.165
Rooted or not:not
Frequency of Occurrence:after 3 days is return again
APP Name & APP Version (If your issue relates to the app):no
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
good morning
The problem is back again and now I have ordered a queue in RMA ASUS
I want to reopen the topic again and see who has the same problems and how it was solved
Please do not close this topic, it is very important for others who will face the same problem.
77 REPLIES 77

infyplay
Star III
my starting repair 🙂 next week is done

Mattias_ASUS
Moderator
Moderator
I would need some logs regarding the situation and I would appreciate if the people having the issue could send me a log 😄
Let me know when you get them so I can send you a PM to send it.
Please follow the below steps to enable the built-in log tool (Bug reporter).
1.  Open “Calculator APP”
2.  Enter “.19595+=”
3.  Select the Log type according to the type of issue you want to capture. “General cases” will work for most issues.
4.  After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5.  Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)

Farzad0
Star III
@Danishblunt Is there any way to avoid IC failure, I never charged it overnight but I did charge it a few times a day up to 80% from around 30-60% and I had steady charging and had the charging limit set to 80%. So how can I avoid the same issue from happening?

Farzad0
Star III
Danishblunt

So we already are a week in and we just got to "start of repair".


View post
Hey is there any way I can avoid power IC failure, I dont charge overnight and have limits.

FunBike31
Community Legend I
I'm not sure, but I won't be surprised if the cause is too high a voltage in certain ASUS chargers (failures on this charger are moreover quite frequently reported) this same circuit works without breakage in many other brands.
If the rog 6 sends too strong requests to the charger, this one is stupid and sends, so an asus software bug because I don't think that the firmware of the battery active when the device is off is in question.
a controller connected between the charger and the rog6 would be a good investment I think, without this device I would avoid using the ASUS charger of the rog 6 on, whatever the setting.
Waiting for response from @Danoisblunt , it might be more relevant