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Connected but not charging

jayson9121
Star I
Please tell us some basic information before asking for help:
Model Name: Rog Phone 6 Pro
Firmware Version: 32.2810.2210.216
Rooted or not: not
Frequency of Occurrence: frequently
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
After updating to this firmware, I noticed that my phone sometimes wasn't charging at all when it's plugged in. LED light is on and battery icon shows it's charging.
I tried restarting my phone and sometimes it worked, but most of the time doesn't. Also tried different sockets it's still the same.
Not sure if this is a firmware bug or it's a hardware issue? Please help!
screenshot-20221107-235755-settings.jpg

6 REPLIES 6

Mansi_ASUS
Moderator
Moderator
Hey @jayson9121!
What settings have you enabled under battery care? (Settings>Battery>Battery Care)

jayson9121
Star I
Mansi_ASUS

Hey @jayson9121!

What settings have you enabled under battery care? (Settings>Battery>Battery Care)


View post
screenshot-20221109-001923-mobile-manager.jpg
This is my current setting. I noticed that hypercharge isn't working. I tried with a different brick with fastcharge I works. Any ways to fix this? Is this a bug from the update?
Thank you.

jayson9121
Star I
Mansi_ASUS

Hey @jayson9121!

What settings have you enabled under battery care? (Settings>Battery>Battery Care)


View post
Hey.. Any feedback on this this?

jayson9121
Star I
Mansi_ASUS

Hey @jayson9121!

What settings have you enabled under battery care? (Settings>Battery>Battery Care)


View post
Hello there.. Is there any solution to this?
Please help.
Thank you.