03-21-2024 08:34 PM
Just noticed, my phone charges up very quickly even though I set the battery charging to ultra steady. It keeps showing 65w upon plugging in.
04-23-2024 03:04 AM - edited 04-23-2024 03:04 AM
any update? @Mattias_ASUS
05-02-2024 06:27 AM
Hi!
The team checked your log and it has come up with the following conclusion:
During the log, the phone seemed to be connected and disconnected from the charging cable a couple of times and every time it started the steady charging as normal, which decreases while charging for a longer while.
The double lighting icon that appears is because of the adapter's maximum charging capacity, not the current charging wattage, so charging with steady charging will not change the icon.
05-02-2024 07:11 PM - edited 05-03-2024 04:19 PM
Hi @Mattias_ASUS why would that happen? My USBC is plugged in proper and left as is, why would the phone thinks it plugged and un plugged. Is this a software logic issue?
05-02-2024 10:14 PM - edited 05-03-2024 07:15 AM
so what can be done? is this a phone, cable, charger or software issue? While ,i know my cable is not the original one cause that has spoilt already so i just use a generic c-c cable. I plugged in and stayed there. Now the software log is reading multiple charging that goes on and off. It cant be you're just telling me that the team found this problem and stop there.
Thats like going to a car mechanic shop and he tells you. oh ya, your car has oil leak and he stops there with nothing done or even a solution provided to help you. @Mattias_ASUS
05-06-2024 06:32 AM
Have you tried testing a different cable? Because since you mentioned the cable was connected all the time then some kind of disconnection is happening.
Please let me know if the result is the same