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Asus ROG 6 Camera issues

Star II
Please tell us some basic information before asking for help:
Model Name: Asus ROG 6
Firmware Version: Android 12
Rooted or not: Not rooted
Frequency of Occurrence: Always after update update 32.2810.2208.163
APP Name & APP Version (If your issue relates to the app): Camera app
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
I wanted to record something and all of a sudden the camera start to behave abnormally with a lot of ticking sounds...
This happened after the update, I have uploaded a short screen capture of this behavior, hoping anyone can help or at least Asus would patch this problem...
youtu .be/VpL7vi9wQRs
Please help, the phone is less than a month old...

Community Legend I


Today I got a reply from R&D, it turns out that the issue is hardware based and an internal component needs replacement, please let the Service Center that they need to follow "CSC-ECN-AIAUN975" to replace it, the camera module is not what needs to be replaced.

You can find your closest ASUS Service Center here:

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This is a certainty, the problem has been identified and the motherboard needs to be replaced, and as usual with ASUS, no product recall, no indication if it concerns one batch or all ROG6.
Read again this message from the moderator ASUS

Star II
Dropped my phone off at the service center yesterday. The camera started to freeze more than ever before. It worked fine until I select to record video in either 4k or 8k, Then it either stutters or just goes completely black. The guy at the counter did a factory reset but the camera did the same thing right after so they took it in for repair. I told him that according to forums and what I've read from ASUS it's a hardware issue. I'll try and remember to update here what happens next with the phone, if anyone cares.

Star II
Im off to the service centre tomorrow as my camera and fingerprint scanner had the same issue. Really wishign i had stayed with Samsung now.....
Worry about what else it is doing inside the phone even if they replace the Mobo.

Star I
Ever since the latest update my Rog 6 has been having camera and finger print scanning problems... Pls fix this. This phone cost me a dime to have shit service.

Star I

i have the exact same problem.

what more is that i migrated to a country that dont have any ASUS service center so i dont really now how i will go forward about this

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I have the same issues... 9th December... I am also lose confidence with this rog 6..