Asus ROG 6 Camera issues

[evildante63]

Please tell us some basic information before asking for help:
Model Name: Asus ROG 6
Firmware Version: Android 12
Rooted or not: Not rooted
Frequency of Occurrence: Always after update update 32.2810.2208.163
APP Name & APP Version (If your issue relates to the app): Camera app
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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I wanted to record something and all of a sudden the camera start to behave abnormally with a lot of ticking sounds...
This happened after the update, I have uploaded a short screen capture of this behavior, hoping anyone can help or at least Asus would patch this problem...
youtu .be/VpL7vi9wQRs
Please help, the phone is less than a month old...

[markw]

Did it get solved?

[yogeshchaudhary]

The only option is to replace the motherboard. So better check everything before buying the phone and be prepared for the worse situation. The problem is motherboard when the camera or the fingerprint doesn't work.

[FunBike31]

Haha, my English is not better 🙂
Grilled component I think, nothing to do with the applications
Return of the rog6 to the sender, request a refund, or an exchange with a Rog6D, or resell it after the repair, the same breakdown becomes frequent for so few copies on the market, it will happen again after the repair, it is a certainty.

[Warfree]

FunBike31

Haha, my English is not better 🙂

Grilled component I think, nothing to do with the applications

Return of the rog6 to the sender, request a refund, or an exchange with a Rog6D, or resell it after the repair, the same breakdown becomes frequent for so few copies on the market, it will happen again after the repair, it is a certainty.

View post

I'm so disappointed with this phone, I changed for this one thinking "ooh an Asus ROG phone, it maybe a rockstar phone, like the computers components", my last phone was a Huawei mate 40 pro, and I was tired with the problem of no play store and only with appgalery,
But with this phone I have only problems
First the camera, second with the fingerprint sensor (you move your finger to fast, please move slower and try again), and it start at the same time with the camera
I made the mistake thinking its a firmware problem so I try to update in the official page, and making the bootloader unlock because no one of the firmware I downloaded works so I lose the warranty, I feel like an idiot
Hopefully going to the service, they can repair the issues and it go away
I cross my fingers
Thx for the help

[Taskman]

Warfree

https://zentalk.asus.com/en/discussion/comment/229473#Comment_229473

I'm so disappointed with this phone, I changed for this one thinking "ooh an Asus ROG phone, it maybe a rockstar phone, like the computers components", my last phone was a Huawei mate 40 pro, and I was tired with the problem of no play store and only with appgalery,

But with this phone I have only problems

First the camera, second with the fingerprint sensor (you move your finger to fast, please move slower and try again), and it start at the same time with the camera

I made the mistake thinking its a firmware problem so I try to update in the official page, and making the bootloader unlock because no one of the firmware I downloaded works so I lose the warranty, I feel like an idiot

Hopefully going to the service, they can repair the issues and it go away

I cross my fingers

Thx for the help

View post

They should be able to as it's a HW issue.
I and many have the phone without those issues at all. I know a handful of people that upgraded to ROG 6 (not in any way good for statistics) and none of them have the issues you describe. I hope the service centre can fix it is replace the device