Asus ROG 6 Camera issues

[evildante63]

Please tell us some basic information before asking for help:
Model Name: Asus ROG 6
Firmware Version: Android 12
Rooted or not: Not rooted
Frequency of Occurrence: Always after update update 32.2810.2208.163
APP Name & APP Version (If your issue relates to the app): Camera app
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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I wanted to record something and all of a sudden the camera start to behave abnormally with a lot of ticking sounds...
This happened after the update, I have uploaded a short screen capture of this behavior, hoping anyone can help or at least Asus would patch this problem...
youtu .be/VpL7vi9wQRs
Please help, the phone is less than a month old...

[yosef019]

im not expirience this for now only with speakers problem im on 216 version
speaker problem easy reproduce idk why they not realese the patch

[Danishblunt]

Wessel

My girlfriend had this issue, sent the phone in for repair with a link to this forum, phone came back because they could not replicate the problem

She started the phone and camera was still malfunctioning

She lost confidence in this phone and returned it, awaiting to get her Samsung phone

However my ROG phone 6 is working perfectly fine for now

Seems like a lottery

View post

Its not lottery perse. It will happen to everyone eventually. Only difference is how long itll take. Much like the dead power ics on rog2, some get it after months, others after years. As long you dont actually upgrade components on the camera cuircuit, it will happen again. So you can hope it happens withing warranty period otherwise ull end up like the people.in the rog5 forum where the wifi dies in mass after warranty period.

[FunBike31]

Mattias_ASUS

Hello.

Today I got a reply from R&D, it turns out that the issue is hardware based and an internal component needs replacement.

You can find your closest ASUS Service Center here:

https://www.asus.com/support/service-center-location

View post

This is a certainty, the problem has been identified and the motherboard needs to be replaced, and as usual with ASUS, no product recall, no indication if it concerns one batch or all ROG6.
Read again this message from the moderator ASUS
https://zentalk.asus.com/en/discussion/63972/having-weird-camera-issues-crashes-any-fix#latest

[havasi86]

Dropped my phone off at the service center yesterday. The camera started to freeze more than ever before. It worked fine until I select to record video in either 4k or 8k, Then it either stutters or just goes completely black. The guy at the counter did a factory reset but the camera did the same thing right after so they took it in for repair. I told him that according to forums and what I've read from ASUS it's a hardware issue. I'll try and remember to update here what happens next with the phone, if anyone cares.

[Hobo]

Im off to the service centre tomorrow as my camera and fingerprint scanner had the same issue. Really wishign i had stayed with Samsung now.....
Worry about what else it is doing inside the phone even if they replace the Mobo.