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Asus Rog 6 camera issue

LeMasriOmar
Star I

My Rog phone 6 suddenly has a camera problem (behind cameras only , front camera is working ) .Every time when I open the camera app after 2-3 seconds there is a ticking sound and after that the app freezes and the phone resets itself. Also since this problem appeared I also noticed an overheating problem.

Model name : Asus rog phone 6

I contacted with asus customer service and i send it to them, after 20 days they told me that they didn't fix for the following reason: 

- The cost estimate for a paid repair was rejected by the customer.

 

 

 - The repair costs are higher than the difference between the replacement value and the residual value.

 

 

 - The spare part required for the repair is not available.

They didn't send any email about the cost that means because of the other reason they couldn't fix.

What should i do know any one have any idea?

5 REPLIES 5

ZuuGAKz
Rising Star I

I also have this frequently after the latest firmware update. Whether it freezes when turning on the camera when scanning to pay for products or turning on the camera to read a QR code, but there are times when the camera turns on and the device doesn't freeze.