11-07-2023 10:51 AM
My Rog phone 6 suddenly has a camera problem (behind cameras only , front camera is working ) .Every time when I open the camera app after 2-3 seconds there is a ticking sound and after that the app freezes and the phone resets itself. Also since this problem appeared I also noticed an overheating problem.
Model name : Asus rog phone 6
I contacted with asus customer service and i send it to them, after 20 days they told me that they didn't fix for the following reason:
- The cost estimate for a paid repair was rejected by the customer.
- The repair costs are higher than the difference between the replacement value and the residual value.
- The spare part required for the repair is not available.
They didn't send any email about the cost that means because of the other reason they couldn't fix.
What should i do know any one have any idea?
11-15-2023 11:39 PM
I also have this frequently after the latest firmware update. Whether it freezes when turning on the camera when scanning to pay for products or turning on the camera to read a QR code, but there are times when the camera turns on and the device doesn't freeze.