11-07-2023 10:51 AM
My Rog phone 6 suddenly has a camera problem (behind cameras only , front camera is working ) .Every time when I open the camera app after 2-3 seconds there is a ticking sound and after that the app freezes and the phone resets itself. Also since this problem appeared I also noticed an overheating problem.
Model name : Asus rog phone 6
I contacted with asus customer service and i send it to them, after 20 days they told me that they didn't fix for the following reason:
- The cost estimate for a paid repair was rejected by the customer.
- The repair costs are higher than the difference between the replacement value and the residual value.
- The spare part required for the repair is not available.
They didn't send any email about the cost that means because of the other reason they couldn't fix.
What should i do know any one have any idea?
11-09-2023 05:48 PM
Odd I also got am oow notice I'm the ticket yet I never received an update about any payments
And got it back free of charge repaired and all
What country are you in?
11-12-2023 12:01 PM
I live in Germany, actually i contact again the service team after i got that email and they told me, they fixed my phone and that Email was sent by mistake.
11-10-2023 09:58 PM
The only permanent solution for this is NOT TO USE THE STOCK CAMERA APP
Instead download another camera app from the app store, and you will be fine
because i have this same problem, and this is the only permanent solution for this
11-11-2023 05:35 AM
No, I used Google gcam and it strait up crashed the app so bad actually that anything requiring access to the camera would have the phone crash