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Air Triggers keep working vertically

Englishman
Star I

Hi, right after update 34.0210.0210.276, my air triggers keep working in vertical position.

Example: when I start the APP/game it is normal, vertical position does not activate the triggers and when the phone horizontally they also work as intended. But as soon as I put the phone back up vertically, the triggers keep working and they should not. If I minimize the APP/game and bring it back up, goes back to normal until i do it again.

In a nutshell, as soon as I flip the phone to vertical they should stop working, they should only work horizontal.

I hope I was clear.

 

Thank you

The englishman

2 REPLIES 2

diarea
Star III

Разрабы уже пофиксил это. Теперь триггеры вообще не работают

Mattias_ASUS
Moderator
Moderator

Hello @Englishman 
I wonder if you could provide a short video when you are doing this to see how it acts up while you are using the AirTriggers.

Also, if possible, could you create a log while recreating the issue for the devs to look at? I'll write the steps down below and when you are done feel free to send me a PM.
*****************
Please follow the below steps to enable the built-in log tool (Bug reporter).
1.  Open “Calculator APP”
2.  Enter “.19595+=”
3.  Select the Log type according to the type of issue you want to capture. “General cases” will work for most issues.
4.  After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5.  Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)