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Aeroactive cooler6 not working

BEN_CHIN
Star II
just got a Aeroactive cooler 6.when first plug in a firmware update pop up due to low battery the update shut off midway and the second time plug in the Aeroactive cooler is no longer working please help i tried factory reset is still not working

7 REPLIES 7

FunBike31
Community Legend I
If this is the case with aerocooler updates, not like the Kunai with a small window, pass it on under warranty, breakdown upon unpacking, or refund, in short, see what you can do

Mattias_ASUS
Moderator
Moderator
I does sound like the issue might have been caused by the update getting interrupted.
If you haven't done this already I do recommend you checking with your closest ASUS Service Center.
https://www.asus.com/support/service-center-location

ASUS_Bot
Rising Star II
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