This widget could not be displayed.
This widget could not be displayed.
cancel
Showing results for 
Search instead for 
Did you mean: 

WW_18.0840.2111.200 made my device unusable!

pwingman
Star I
Please tell us some basic information before asking for help:
Model Name: Rog Phone 5 Global
Firmware Version: WW_18.0840.2111.200
Rooted or not: Stock
Frequency of Occurrence: 1 minut
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================

Hello all,

Last week my device updated to WW-18.0840.2111.196 and sins then the device gui interface restarts.
I solved this "restart" by doing a factory reset until ill got update WW_18.0840.2111.200 and then again after the update gui restarts where back, so again a factory reset to solved the issue, but this morning without any updates the issue came back after a "phone call".

Then i just left the device alone as i was sick of it and now I have Android Recovery screen saying "Can't load android system, you'r device may be corrupt you may need to perform a factory reset"

If I press "try again" device boots again and same thing repeats over and over.

My device is not usable anymore however it doesn't seem to be a hardware problem. (unless) storage is corrupting files. I created a logcat however I can't add links to this forum yet, can i send a pm to anyone?

Best Regards,

5 REPLIES 5

Irene2_ASUS
Zen Master I
Hi @pwingman
Thanks for reporting this, please check your inbox for a PM from me.

pwingman
Star I
@Irene2_ASUS

Thank you, files have been send!
I leave the topic open in case more people are having the same issue lets close it once we diagnosed the root cause.
Best Regards,

Irene2_ASUS
Zen Master I
Hi @pwingman
We are issuing a fix for this in the upcoming FOTA.

pwingman
Star I
Irene2_ASUS

Hi @pwingman

We are issuing a fix for this in the upcoming FOTA.


View post
Cool glad i could be part of troubleschooting, ill await the update!