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Wifi & Wifi-Hotspot Not Working

freakingrocky
Star I
Please tell us some basic information before asking for help:
Model Name: ASUS Rog Phone 5
Firmware Version: Android 11 (18.0840.2106.86)
Rooted or not: Not Rooted
Frequency of Occurrence: All the time
========================================
So my wifi & wifi-hotspot suddenly stopped working. They won't turn on at all (the hotspot says Error when I try turning it on from this screen). I tried booting into safe mode (doesn't work there also). Tried restarting it several times. Not sure what to do anymore. I don't wanna lose data so if you know how to fix this, Let me know.
screenshot-20210725-205943713.jpg

515 REPLIES 515

Diwanshu
Star III
FunBike31

https://zentalk.asus.com/en/discussion/comment/188830#Comment_188830

Hello,

in another post you say that the device is one month old, you bought it in september ?, from a certified / authorized Asus reseller in your country?


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Yes from Flipkart

FunBike31
Community Legend I
Diwanshu

https://zentalk.asus.com/en/discussion/comment/188974#Comment_188974

Yes from Flipkart


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It is unacceptable on the part of ASUS that there is still this defective series at the dealers in September, the defect was highlighted in July, confirmed at the end of July / beginning of August on a certainly well identified series which dates from start of marketing. When a problem like this happens, it is worse to repair those already marketed but a serious manufacturer sends a reminder note or a procedure to the attention of these resellers so that the defective devices are no longer marketed.
Your case is very different from previous buyers who came across a bad series, you should contact ASUS and Flipkart management and get a new device.

Lord_Messi
Zen Master II
This problem start from .86 update and after that the only way to fix it was to replace your motherboard
No software update can fix it

Diwanshu
Star III
Lord_Messi

This problem start from .86 update and after that the only way to fix it was to replace your motherboard

No software update can fix it


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Have you changed your phone motherboard?

rish
Star I
rahulkumar1935

Even I'm facing issue that wifi toggle is not starting from yesterday. My phone restarted automatically and after that wifi is not switching on. Now a days phones are kind of useless without wifi. Asus Team, please fix this ASAP.


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Same! I don't want to open my phone to change the motherboard for this issue. If the update took down the wifi, they should debug through a firmware update not by replacing the motherboard