Wifi & Wifi-Hotspot Not Working

[freakingrocky]

Please tell us some basic information before asking for help:
Model Name: ASUS Rog Phone 5
Firmware Version: Android 11 (18.0840.2106.86)
Rooted or not: Not Rooted
Frequency of Occurrence: All the time
========================================
So my wifi & wifi-hotspot suddenly stopped working. They won't turn on at all (the hotspot says Error when I try turning it on from this screen). I tried booting into safe mode (doesn't work there also). Tried restarting it several times. Not sure what to do anymore. I don't wanna lose data so if you know how to fix this, Let me know.

[krnapj]

ZT-83edda0e

And ROG Phone 5 will be first and last device for many customers like me from that shameless company who sold manufacturing defective product and then don't say a word about that.

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Check your PM…..

[Optimus]

Yamini

@SujitMaximum @freakingrocky - the Asus customer support team made me go around them like crazy for a week without any solution. When I clearly told them that this is a software issue and others are also facing a similar issue and that they could check that out on this forum, they straight up denied. And they were finding ways to postpone and escape my issue, they'd say someone from the escalations team will reach out, then they'd say they are in touch with the tech team.. but nothing. I got 0 help from ASUS except they've wasted a lot of my time. And trust me, ASUS is never going to help. It has a pathetic after sales support. They don't care what issues you are facing, they care only about how much sales they are making and nothing else. They are big time LIARS. After I was so helpless as there is no service center in the town i live, I somehow managed to get a replacement from Flipkart. Hadn't flipkart helped me with a new replacement, I don't know how long would these so called Gaming Flagship Phone makers have kept me hanging with an absolutely useless phone in my hand.

So my recommendation-

Don't wait for these people to get back to you, because they won't as they are sure that this is not a software update and they have said that the customers on the forum "might be lieing- they might have dropped the phone or might have had it in contact with water or something, they might have damaged it themselves and are blaming on software update" these were the exact words of Mr. Mathew Misquitta when I asked him to check the forum as many people are facing this issue, these were his exact words.

So, if you have a service center near you and you have no problem going to the service center, you could show it to them. Probably, that also wont help because this is clearly a freaking software update issue.

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How did you manage to get replace ment for your rog 5 which you have purchased in May ?
And did you receive your replacement ?
I am just freaking don't want to open up my phone to replace motherboard. And some of the users have reported that their air triggers stopped working after replacing motherboard.
So I would go for replacement instead if it possible...So please reply me

[SujitMaximum]

vrshankar0000

https://zentalk.asus.com/en/discussion/comment/182969#Comment_182969

No, don't update to the new one. It is causing a complete shutdown of phone. Some users reported me the same.

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Hmm..too bad if its really happening..i wont update my phone now.

[FunBike31]

vrshankar0000

https://zentalk.asus.com/en/discussion/comment/182969#Comment_182969

No, don't update to the new one. It is causing a complete shutdown of phone. Some users reported me the same.

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A friend of my little brother said to my cousin's girlfriend who told her nephew who told my grandmother who told her grandson who told me that firmware 151 was making the rog phone bricked 5
Unfortunately, no Firmware can fix the bug between the chair and the smarphone.

[SujitMaximum]

FunBike31

https://zentalk.asus.com/en/discussion/comment/183089#Comment_183089

A friend of my little brother said to my cousin's girlfriend who told her nephew who told my grandmother who told her grandson who told me that firmware 151 was making the rog phone bricked 5

Unfortunately, no Firmware can fix the bug between the chair and the smarphone.

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Is this some kind of joke?