Wifi & Wifi-Hotspot Not Working

[freakingrocky]

Please tell us some basic information before asking for help:
Model Name: ASUS Rog Phone 5
Firmware Version: Android 11 (18.0840.2106.86)
Rooted or not: Not Rooted
Frequency of Occurrence: All the time
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So my wifi & wifi-hotspot suddenly stopped working. They won't turn on at all (the hotspot says Error when I try turning it on from this screen). I tried booting into safe mode (doesn't work there also). Tried restarting it several times. Not sure what to do anymore. I don't wanna lose data so if you know how to fix this, Let me know.

[Lord_Messi]

venkatrockstar7090

Any one know about next software update any beta users here?

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They won't release it soon
They still busy with another bug with the name of rog phone 5s
FYI rog phone 5s produce more heat than rog phone 5. You can check it's review video at youtube

[Danishblunt]

krnapj

Guys , i talked to a higher official at rog 5 helpline , they guarantee that the same wifi problem will not occur again since , the motherboard replacement which they are putting in is somewhat changed,also he said that this issue occured due to software but now can only be corrected by motherboard replacement. Thats what he said ,n he also said that he understands that this problem occured due to their error and apologised. Moreover , they said they ll arrange a conference call with the service center guys to assure me n explain me why this problem wont happen again .

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This makes no sense, if its a software problem that means no need to replace the logicboard. I call bs

[vrshankar0000]

Danishblunt

https://zentalk.asus.com/en/discussion/comment/181468#Comment_181468

This makes no sense, if its a software problem that means no need to replace the logicboard. I call bs

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Their explanation is: The firmware update has hard-bricked the motherboard. If it is a soft-brick issue, then they might have resolved it by simply installing the older version of the software. But as the motherboard is hard-bricked, replacement of it is the only option. I don't understand why nobody from ASUS is addressing this issue or ready to accept the blunder they have done.

[Danishblunt]

vrshankar0000

https://zentalk.asus.com/en/discussion/comment/181583#Comment_181583

Their explanation is: The firmware update has hard-bricked the motherboard. If it is a soft-brick issue, then they might have resolved it by simply installing the older version of the software. But as the motherboard is hard-bricked, replacement of it is the only option. I don't understand why nobody from ASUS is addressing this issue or ready to accept the blunder they have done.

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Once again that makes no sense. Whoever told you that is throwing out half truths or lies. You do not flash the Wifi chip with a firmware update, so there is no way to brick it. I'll make a topic for diagnostic sake to find out if this is hardware or software.

[krnapj]

Danishblunt

https://zentalk.asus.com/en/discussion/comment/181730#Comment_181730

Once again that makes no sense. Whoever told you that is throwing out half truths or lies. You do not flash the Wifi chip with a firmware update, so there is no way to brick it. I'll make a topic for diagnostic sake to find out if this is hardware or software.

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Most of us are not tech savy , what can we do , we only can believe what they r saying.
i can tell u precicely how to problem started if that helps :
i was playing pubg on wifi , aeroactive cooler connected,mobile data was also on, suddenly the game had connection issues ,i pulled down the notification panel and it said no internet access under the wifi.i turned off the wifi and continued my match on mobile .
in a couple of minutes i realised wifi was working on my other devices,so i turned on the wifi n again it said no internet access.(i was able to search n connect to the wifi by this time but it showed no internet access)i started searching in wifi setting ,trying to see what was wrong and suddenly the phone crashed.
i tried turning it on ,but it wasnt turning on, after 5-8 minutes it turned on ,since that i was unable to toggle on the wifi option ,i turned the option on but it automatically got off after a couple of minutes.n while trying to turn on the hotspot option ,it showed error.
i also have generated device log ,to share with asus guys, i can share that link too.

p.s ; this happened to me after more than 10 days of installing the .86 update.