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Wi-Fi and Hotspot won't turn on after Android 13 update

RedAngel
Star I
  1. Model Name: ROG Phone 5
  2. Firmware Version: WW-33.0210.0210.200
  3. Rooted or not: NO
  4. Frequency of Occurrence: CONSTANT

    My phone was working fine for a few days after updating it auto updated to Android 13 but Last night, my phone decided to freeze for a few seconds and worked again as if nothing happened. But the only problem was the Wi-Fi suddenly turned off (I was connected to the Wi-Fi prior to the few seconds freeze). I looked it up online and found similar problems after people tried to update their phone from Android 12 to Android 13.
    I tried troubleshooting it by powering it off, force reboot, resetting the network settings, restoring to factory settings, and as well as downgrading back to Android 12. I really do NOT want to go the service center as my phone is already past the warranty period and this only happened AFTER I updated to Android 13.

    tldr;
    I tried everything I can think of but the Wi-Fi and hotspot are still dead. And my phone is already past the warranty period. Any other fix?
9 REPLIES 9

I have the same problem guy  and dont bother speak with thus admine or customer care here its useless he always have the same reply evrywhere ..well let's do one thing just post message in social media that asus is a fraud company.. they always messed up after the warranty are finished just for you to change the motherboard and fill thier pocket.. I am going to post complaints for this brand and companies in all social platforms.. that should tell people to be carefull before buying device from this ship company..

Lucky16
Star I

MY Asus phone 5S is WIFI & hotspot are not working after update. This is very disappointing from the Brand like ASUS, I am out of warranty but the problem is caused by the update provided by asus, i need free service on this,. 

Same problem bro, i just updated my rog 5s yesterday to the A13, and got the wifi error, i try restarting the phone, it worked "1" time, after i used my phone, of course the battery is drained because i was using it(the phone), so i went to charge the phone. Little did i know that charging it would be the nightmare. When it was charging it restarted itself and then when it's booted up i noticed that i don't have the wifi logo (since it's always auto connected) so i went ahead to turning on the wifi button and yes it doesn't work, until right now. It worked again after i factory reset it and restarting it a few times, it worked! For only a moment sadly, i tried restarting it again just to make sure, it really is fixed! As i thought about it in my head. Then i went to charge it because it was low on battery and yeah it happened again, it restarted again and now here i am, getting the error again.

RedAngel
Star I

Went a head and bought a new phone from a different brand. A month passed since the Android 13 update and still no hotfix or announcement for a major issue such as this?
I'm done with the ROG phone series.

ZenBot
Community Manager
Community Manager
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