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Unable to Sell the device because motherboard is replaced

Star III
  1. Model Name: ROG Phone 5
  2. Firmware Version: Current
  3. Rooted or not: No
  4. Frequency of Occurrence: Everyday
  5. APP Name & APP Version (If your issue relates to the app):

Am unable to sell the device because motherboard replaced, now the IMEI on bill/box doesn't match with device. also device is constantly lagging and restarts randomly while playing games and also when hot spot is enabled. this is the worst mobile I have ever bought. I have like 10 devices with me back from 10-12 years, all of them are still working. and this device didn't even last a year. pathetic service by Asus. 

Zero customer support from Asus. atleast they could have re called the devices.




Hello, @ItsMeCHG .

We apologize for any inconvenience this may cause.
I've PM you to confirm the WiFi details. 

Thank you.

Star III

I also bought rog5s after 8moth of usage wifi and hotspot stopped working now device is in service centre from last 12 days. Worst customer service by asus

Hello, @anku01719 .

As previously mentioned, a rigorous inspection will be performed to ensure that the repair was successfully completed before the equipment is returned to you.

I apologize for keeping you waiting.

Thank you.

Star III

These Asus people are useless. I've decided not to use it anymore, i'll consider the 50K I paid as donation. and forget it. 

i did even signed up for android 13 Beta, didn't get any update on that also. now its just a piece of junk in home.

what's the point of using it in constant fear of losing data. already lost so much of important data. Asus should keep their business up to computers where they are good. 

@Jiaszzz_ASUS  are you sure that Asus cares about their customer. I don't think so. I hope at least their employees are happy with them. 🤣