02-08-2023 09:48 AM
Am unable to sell the device because motherboard replaced, now the IMEI on bill/box doesn't match with device. also device is constantly lagging and restarts randomly while playing games and also when hot spot is enabled. this is the worst mobile I have ever bought. I have like 10 devices with me back from 10-12 years, all of them are still working. and this device didn't even last a year. pathetic service by Asus.
Zero customer support from Asus. atleast they could have re called the devices.
TOTAL WASTE OF MONEY.
02-08-2023 10:03 PM
Hello, @ItsMeCHG .
We apologize for any inconvenience this may cause.
I've PM you to confirm the WiFi details.
02-27-2023 04:29 AM
I also bought rog5s after 8moth of usage wifi and hotspot stopped working now device is in service centre from last 12 days. Worst customer service by asus
03-03-2023 12:29 AM
Hello, @anku01719 .
As previously mentioned, a rigorous inspection will be performed to ensure that the repair was successfully completed before the equipment is returned to you.
I apologize for keeping you waiting.
03-03-2023 09:42 AM - edited 03-03-2023 09:46 AM
These Asus people are useless. I've decided not to use it anymore, i'll consider the 50K I paid as donation. and forget it.
i did even signed up for android 13 Beta, didn't get any update on that also. now its just a piece of junk in home.
what's the point of using it in constant fear of losing data. already lost so much of important data. Asus should keep their business up to computers where they are good.
@Jiaszzz_ASUS are you sure that Asus cares about their customer. I don't think so. I hope at least their employees are happy with them. 🤣