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Unable to Sell the device because motherboard is replaced

ItsMeCHG
Star III
  1. Model Name: ROG Phone 5
  2. Firmware Version: Current
  3. Rooted or not: No
  4. Frequency of Occurrence: Everyday
  5. APP Name & APP Version (If your issue relates to the app):

Am unable to sell the device because motherboard replaced, now the IMEI on bill/box doesn't match with device. also device is constantly lagging and restarts randomly while playing games and also when hot spot is enabled. this is the worst mobile I have ever bought. I have like 10 devices with me back from 10-12 years, all of them are still working. and this device didn't even last a year. pathetic service by Asus. 

Zero customer support from Asus. atleast they could have re called the devices.

TOTAL WASTE OF MONEY.

6 REPLIES 6

Jiaszzz_ASUS
Moderator
Moderator

Hello, @ItsMeCHG .

We apologize for any inconvenience this may cause.
I've PM you to confirm the WiFi details. 

Thank you.

TOLONG LAH!! KALO HP MATI TOTAL DI GANTI BARU BUKANNYA DI SERVICE!!!!

anku01719
Star III

I also bought rog5s after 8moth of usage wifi and hotspot stopped working now device is in service centre from last 12 days. Worst customer service by asus

Hello, @anku01719 .

As previously mentioned, a rigorous inspection will be performed to ensure that the repair was successfully completed before the equipment is returned to you.

I apologize for keeping you waiting.

Thank you.