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U-Mobile app not working

Star III
Please tell us some basic information before asking for help:
Model Name: ROG5
Firmware Version:
Rooted or not: no
Frequency of Occurrence: not at all working
APP Name & APP Version (If your issue relates to the app): U-Mobile (version :: 7.18.0)

When I am trying to activate U-Mobile on my device but the U-Mobile app get stuck on "Sending SMS" and doesn't proceed any further. I have tried resolving the issue with multiple methods which are as follows - 1.Clearing cache and data of U-Mobile app. 3.Reinstalling the U-Mobile app multiple times. 4. Formatting and factory resetting my device. 5. Changing the sim slot on my device. Even I mailed to UBI 1 week back but no response.
according to my knowledge the app not detecting that SMS was sent to destination. At first I thought it is a u-mobile app's problem. but tried this in different mobile, it worked perfectly fine.


Community Legend II
Hi jeevankumar,
Thanks for the feedback. This is already under review.

Star II
Is this going to solve out still getting same problem please take it in priority