The Worst service by Asus

[rai_ayush37]

I got my Rog 5 two months back. Two weeks ago after the latest update my wifi option stopped working. Then triggers too. I took the phone to service center for checkup. After 3 days with no information from the center, i called them to ask about it. They told me that there is a problem with the motherboard and it needs replacement. In just two months without any damage the motherboard got corrupted.
Further when i called customer care, they told me that it would take time and the part is shipped and all. Talked to them about replacement but was told only 7 day replacement is offered on the device.
With more than 10+ calls to customer care and to the service center. I was told to wait for 25 days for the motherboard to be delivered.
25 days to get my new phone repaired. wow.
With now more than 10more calls to the customer service and being told a week ago that higher ups would call and getting no call from them.
I called customer care again and i got to know that it was just 25 days to get the motherboard delivered. Its gonna take a week more for the phone to be repaired.
First phone from asus. A total waste of 50k and time too. The worst service from any phone company as of yet.
Big suggestion- Dont waste money on this. Buy some other phone

[CIG]

exactly the same story with the service asus Israel, this is just the worst service that I have seen in my life, certainly not when I will not buy equipment from asus, not a computer, not screens, not more phones, because in the event of a breakdown (which is not so scary ) you will be thrown on the phone like a prostitute ...


after repairs, they brought me a phone with a broken back cover, and for a month they have not wanted to change it, it's just a shock ...

[pourush_kalia]

Take these screen shots of multiple wifi issue discussions, post on twitter and facebook and everywhere... Please wake em up... Asus high time...

[k_huat]

NaitikK

https://zentalk.asus.com/en/discussion/comment/189225#Comment_189225

Just abandon ASUS for good! That's all I learnt from my and others' experience on this forum.

View post

One of the best lesson teaching us to view their forum before we decide to buy another device in future...

[FunBike31]

To really help it depends on the time between the release of the model and the purchase, it often takes 3 to 4 months to have a global vision and often when you decide to buy a new smartphone it is because the previous one is in the process. to die.

[werderweremem]

I guess it's just luck. I am very pleased. Thank God

Rog phone 5 16/256