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Sudden Restart Asus Rog 5

Indr
Rising Star II
Please tell us some basic information before asking for help:
Model Name: Asus Rog 5
Firmware Version: Latest .176
Rooted or not: Not
Frequency of Occurrence: Just Once after Change the MOBO
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
Today I left My Device on table & watching Netflix, suddenly I saw that the Device restarts itself.
Last time when the device restrts on its own, Wifi & Hotspot were broken for no resaon
Received the device on 1st October 2021, today is 27th of October, but this time Wifi & Hotspot are working as before no problem found also battery percentage also same, But really worried why it restarts on its own?
Really frustrated with this kind of Smartphone, really regretted why I chose Asus?
Can anyone face this type of problem after changing MOBO?
Happend just once today, don't know what will happen in coming days?
Attached Screenshot where you can see the restart in battery Graph!!

10 REPLIES 10

FunBike31
Community Legend I
There was no notification from an application upon restart or a notification displayed right after restart.
These settings in developer / application options can help, put them on enable
Always show crash dialog
Show background ANRs
Show notification channel warnings

If this does not help the diagnosis, all you have to do is prepare to send the diag logs to Asus who will certainly ask you for them.

Indr
Rising Star II
FunBike31

There was no notification from an application upon restart or a notification displayed right after restart.

These settings in developer / application options can help, put them on enable

Always show crash dialog

Show background ANRs

Show notification channel warnings

If this does not help the diagnosis, all you have to do is prepare to send the diag logs to Asus who will certainly ask you for them.


View post
Thanks, already enabled these settings hope for the best 👍👍

ARP_ASUS
Community Legend II
Hi Indr@@@@@123,
Checking with you in PM.

Indr
Rising Star II
ARP_ASUS

Hi Indr@@@@@123,

Checking with you in PM.


View post
Dear I did not receive any PM from Your end...👍😊

Indr
Rising Star II
Today Happened again, total 3 times after changing MoBo in 1 months!!

Really pathetic, this is the Asus's after sales service to a premium smartphone??
Requesting moderators kindly take this matter to higher authority, I want my refund, my device is in also warranty period..
Why sudden Restart? Why why after Wifi/Hotspot issue, this issue comes 😞
It is definitely a refurbished MOBO! Please take some action to this fraud
screenshot-20211103-152155431.jpg
authorised Service center.
Please check the attachment for better View

screenshot-20211103-152155431.jpg
screenshot-20211103-152155431.jpg