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Screen color calibration change issue

Sibi
Rising Star II
Please tell us some basic information before asking for help:
Model Name: Rog 5
Firmware Version: 18.0840.2104.49
Rooted or not: Not
Frequency of Occurrence: Always
APP Name & APP Version (If your issue relates to the app): Splendid
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Hi team, I use cinema color profile in Splendid and i noticed an issue that is when playing a HDR video in prime/Netflix and I lock the screen while playing the playback stops..but when I turn the phone screen on again the display shows default color profile and the colors look all boosted up...and it doesn't changes to normal even if I change color modes in splendid again...I must go and play the HDR video and then close the video to get back to the normal screen color I set... please look into this issue
6 REPLIES 6

ARP_ASUS
Community Legend II
Hi,
If you are referring to this:
https://zentalk.asus.com/en/discussion/49604/hdr-brightness-issue-rog-5#latest
The explanation is already shared.
If not, please let me know the video Title you are playing on Prime Video.

Sibi
Rising Star II
ARP_ASUS

Hi,

If you are referring to this:

https://zentalk.asus.com/en/discussion/49604/hdr-brightness-issue-rog-5#latest

The explanation is already shared.

If not, please let me know the video Title you are playing on Prime Video.


View post
No it's not that...that is HDR brightness being low issue...this is about screen calibration...
My profile "Cinematic" splendid mode color temperature to the coolest setting...prime video "The Boys" on HDR lock the phone when video plays...the video will auto stop...then again unlock phone you will see the color saturated to its most...and if you go to splendid and change any color mode it will not work...you again go to prime video play the same HDR video and close the video(by clicking back navigation) and you will see the color profile comes back normal and it works when we change the profile in Splendid

Sibi
Rising Star II
ARP_ASUS

Hi,

If you are referring to this:

https://zentalk.asus.com/en/discussion/49604/hdr-brightness-issue-rog-5#latest

The explanation is already shared.

If not, please let me know the video Title you are playing on Prime Video.


View post
Again rechecked it now if I lock the screen when HDR VIdeo plays the above mentioned issue happens in youtube Netflix too...anything with HDR playback support has this issue it seems

Sibi
Rising Star II
@ARP_ASUS have you been able to see this issue ?