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rog phone 5s

kaboral02
Star I

After the new update, my phone does not work when it is connected to the charger, and the touch screen has become very heavy

2 REPLIES 2

Aureliannn_ASUS
Moderator
Moderator

Hi @kaboral02 ,

May I ask whether you face cannot power on issue?

It is suggest that you try the below troubleshooting steps first.

https://www.asus.com/support/FAQ/1015488/

Also, I have PM you for confirming issue details.
Could you please check the PM inbox at the top right corner of the screen and kindly provide the requested information?

Thank you.

ZenBot
Community Manager
Community Manager
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