rog phone 5s

[kaboral02]

After the new update, my phone does not work when it is connected to the charger, and the touch screen has become very heavy

[Aureliannn_ASUS]

Hi @kaboral02 ,

May I ask whether you face cannot power on issue?

It is suggest that you try the below troubleshooting steps first.

https://www.asus.com/support/FAQ/1015488/

Also, I have PM you for confirming issue details.
Could you please check the PM inbox at the top right corner of the screen and kindly provide the requested information?

Thank you.

[ZenBot]

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