This widget could not be displayed.
This widget could not be displayed.
cancel
Showing results for 
Search instead for 
Did you mean: 

ROG Phone 5 is died

Please tell us some basic information before asking for help:
Model Name: ROG Phone 5
Firmware Version:
Rooted or not: NO
Frequency of Occurrence: 1 time
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
Yesterday i was charging my phone but after 90 mins i noticed that the phone was not charging so i reconnect the phone to the charger.
Also i used other charger, other cable, tested the charger with other devices and it was working, so it is the phone.

The phone is not turning on, even the power led indicator is not working.

Can you please help me, i still have warranty until 27 of this month.

Thx
3 REPLIES 3

Karen_ASUS
Rising Star II
Hi Jesus_sanchez1989
We are sorry to hear about your device, for what you are describing our recommendation is to visit the nearest ASUS Service Center at your earliest convenience to get your device check.
https://www.asus.com/support/service-center-location

Thank you for the reply, but the phone comes from China and im from Mexico, so im sending emails with Asus China, i hope they can solve my problem.


ASUS_Bot
Rising Star II
Thread automatically closed due to inactivity. If the reported issue has not been resolved or you require further assistance from one of our moderators, please create a new thread and we will be with you shortly.