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Please tell us some basic information before asking for help:
Model Name: ROG PHONE 5 ZS673KS
Firmware Version: I dont know
Rooted or not: Not Rooted
Frequency of Occurrence: First time
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
Yesterday, after a normal session of gaming i saw i had low battery (1%) and just ran to charge my phone, but it turned off before i arrived to charge it. So i just connected it to charger as normal and it didn’t showed anything like it was charging but i just go sleep and today im seeing the phone dont turn on again! and it still without show anything saying its charging… tried everything like press volume button + power etc but still not working, it dont show anything apart of black screen and for real one second before it turned off due to battery it was working perfect (the cable of the charger isnt the problem i just tried it with other devices and other cables with the rog phone in other places etc and nothing work) NEED URGENTLY ANY HELP BECOUSE I NEED THE PHONE DAILY TO BE ABLE TO PLAY AND STREAM WITH IT, Thanks in advance🙏🏼

Community Legend I
Disconnect the charger from the mains, reconnect it after 15-30 seconds then connect the usb-c cable to the rog 5
Wait 30 seconds, if the led does not light up, try another charger or the USB port of a PC
If that doesn't work, I think you won a visit to the service center 😞

@FunBike31 tried and dont see the red light of charging 😞 btw i the charger isnt the problem becouse i tried with others phones and charge them… but have no sense it just dont turn on again when 1 second before it turned off (due to low battery) i was using it as normally… Can’t do anything else before send it to the service center? it will take too long till have it back🥲

Star I
Press and hold all buttons during 15 sec.

Community Legend I

Press and hold all buttons during 15 sec.

View post
He specified that it is off when he saw that he had 1% left
and that it wasn't charging when he plugged it in before going to sleep, so no chance it would turn on. it can however help to empty the circuit and unblock the load if the failure is not material.