05-12-2021 03:51 AM
05-12-2021 03:56 PM
Anders_ASUSShouldn't you have spoke to EE when you released the Rog phone originally ? Why wait 3 or 4 years before approaching EE? Doesn't make sense.https://zentalk.asus.com/en/discussion/comment/166632#Comment_166632
I know that's the temp and tbh, I've already asked our engineers about this. Might take a while before I get a reply. Until then, I'm not going to speculate into why as any assumption is most likely wrong.
https://zentalk.asus.com/en/discussion/comment/166648#Comment_166648
What have we lied about? It has hardware support for VoLTE. This is true and not a lie. But just because it has the hardware, doesn't mean that it will work as VoLTE needs software support too. This requires support from the carrier. I don't know the current status for EE but I do know that in general it's a long tedious process to get approval unless we're one of the bigger brands and unfortunately, we're not. Not yet.
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05-12-2021 05:02 PM
Anders_ASUSI absolutely love how the ROG Phone 5 is a gaming spec monster with 3.5mm headphone jack, dual front facing stereo speakers, 144Hz AMOLED Samsung display, massive batteries, and fun features like theme packs. I also love how ASUS also worked with Unity to make it convenient for game developers to optimize their games for ROG Phones. However, please hear me out with what I'm about to say and please deliver feedback to developers.https://zentalk.asus.com/en/discussion/comment/166632#Comment_166632
I know that's the temp and tbh, I've already asked our engineers about this. Might take a while before I get a reply. Until then, I'm not going to speculate into why as any assumption is most likely wrong.
https://zentalk.asus.com/en/discussion/comment/166648#Comment_166648
What have we lied about? It has hardware support for VoLTE. This is true and not a lie. But just because it has the hardware, doesn't mean that it will work as VoLTE needs software support too. This requires support from the carrier. I don't know the current status for EE but I do know that in general it's a long tedious process to get approval unless we're one of the bigger brands and unfortunately, we're not. Not yet.
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05-13-2021 01:54 AM
Anders_ASUSI've just been on the phone to EE and they've confirmed that you're basically lying 🤣 they said that no phone manufacturer needs to approach them to activate VOLTE. They said that there volte works as long as the phone supports it. So looks like Asus are messing us around. EE Are a massive network, biggest in the UK and they have absolutely no reason to liehttps://zentalk.asus.com/en/discussion/comment/166632#Comment_166632
I know that's the temp and tbh, I've already asked our engineers about this. Might take a while before I get a reply. Until then, I'm not going to speculate into why as any assumption is most likely wrong.
https://zentalk.asus.com/en/discussion/comment/166648#Comment_166648
What have we lied about? It has hardware support for VoLTE. This is true and not a lie. But just because it has the hardware, doesn't mean that it will work as VoLTE needs software support too. This requires support from the carrier. I don't know the current status for EE but I do know that in general it's a long tedious process to get approval unless we're one of the bigger brands and unfortunately, we're not. Not yet.
View post
05-13-2021 02:00 AM
waxy78611ehhhhhhhhhhh, I would be a little careful about taking customer support as a source. If you had a call with an actual technichian the story would be different, but you probably talk with customer support who have a very high chance of spreading nonsense. So I wouldnt be calling out on ASUS because of what a customer support says, it is a fact that a small percentage has VoLTE support on their Rog5, so the phone does have the feature, if what EE says its true it should work but it doesnt, so I would doubt the supporters story.https://zentalk.asus.com/en/discussion/comment/166665#Comment_166665
I've just been on the phone to EE and they've confirmed that you're basically lying 🤣 they said that no phone manufacturer needs to approach them to activate VOLTE. They said that there volte works as long as the phone supports it. So looks like Asus are messing us around. EE Are a massive network, biggest in the UK and they have absolutely no reason to lie
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05-13-2021 02:04 AM
DanishbluntI was on the phone to a technician 🙂 I'm on contract and they said that volte should work on every phone I put my SIM on long as it's volte capable. The technician did a diagnostics, updated my network settings, infact I'm still on the phone to them, no luck yet.https://zentalk.asus.com/en/discussion/comment/166738#Comment_166738
ehhhhhhhhhhh, I would be a little careful about taking customer support as a source. If you had a call with an actual technichian the story would be different, but you probably talk with customer support who have a very high chance of spreading nonsense. So I wouldnt be calling out on ASUS because of what a customer support says, it is a fact that a small percentage has VoLTE support on their Rog5, so the phone does have the feature, if what EE says its true it should work but it doesnt, so I would doubt the supporters story.
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