Rog 5 not charging

[Amermannan]

Please tell us some basic information before asking for help:
Model Name: Rog 5
Firmware Version:
Rooted or not: no
Frequency of Occurrence: 100%
APP Name & APP Version (If your issue relates to the app): no idea
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Can anyone please help me . I have no idea what happened my phone was working fine till yesterday and today it stopped charging. It was on charge now for 4.5 hours yet still it’s draining from 20 to now 3%. Please help

[Amermannan]

I am charging with the original charger but it still doesn’t charge. Changed cables, adapter but nothing woks. And now the phone is shut off completely not even the charging light on top left is working. Please help

[ronald1985]

Amermannan

I am charging with the original charger but it still doesn’t charge. Changed cables, adapter but nothing woks. And now the phone is shut off completely not even the charging light on top left is working. Please help

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DId you try the side port too to see if you get the same problem?

[Amermannan]

ronald1985

https://zentalk.asus.com/en/discussion/comment/192749#Comment_192749

DId you try the side port too to see if you get the same problem?

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Tried both ports but no result. 😔

[ronald1985]

Amermannan

https://zentalk.asus.com/en/discussion/comment/192754#Comment_192754

Tried both ports but no result. 😔

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Leave it on charge for a few hours and see otherwise I would recommend going to service centre.