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Rog 5 issue

Please tell us some basic information before asking for help:
Model Name: Rog 5
Firmware Version: 18.0810.2101.95
Rooted or not: not
Frequency of Occurrence: always
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Hello Asus team,
I'm facing an issue with Asus Rog 5 that I'm no longer receiving or delivering voice calls and it is greyed out in sim settings and the finger print no longer appears in settings and I no longer can use it. I made a factory reset may this issue disappeared but unfortunately it doesn't
Kindly, help me with this issue
Regards,
David
13 REPLIES 13

Attached screenshots

Reminder!
Kindly, Provide me with authorized repair service in Egypt.

FunBike31
Community Legend I
No wonder, it is the second most frequent failure after that of Wifi hs.
Except that this one could easily be avoided, just don't put the ROG5 in a trouser pocket. Cable disconnected or torn by repeated bending.
You add ASUS to your last 3 words, search google gives you the answer in 1 second

keren_ASUS
Moderator
Moderator
Hey davidiskander10,
We're so sorry for the inconvenience this is causing you. You can click the link down below to find a service center in Egypt. Thank you!


Find service locations - Egypt | مساعدة | ASUS مِصر‎