prxmity call and aura Light effects not working

[mahmoudhamdy321]

model"ZS676KS

not roted

software "WW-31.0810.1226.146

my back led disconnected and proxmity sensor for calls disconnected

This both happened together 

i did not have any problem with my phone in before i don't know what is wrong 

[mahmoudhamdy321]

up

[keren_ASUS]

Hi @mahmoudhamdy321 

So sorry to hear about the issues you're facing with your ROG 5. Unfortunately, I recommend that you visit your nearest service center as this seems like a hardware issue. 

Thank you! 

[mahmoudhamdy321]

why hardware issues and happened suddenly without a drop of the phone or something