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prxmity call and aura Light effects not working

model"ZS676KS

not roted

software "WW-31.0810.1226.146

 

my back led disconnected and proxmity sensor for calls disconnected

This both happened together 

 

i did not have any problem with my phone in before i don't know what is wrong 

3 REPLIES 3

up

Hi @mahmoudhamdy321 

 

So sorry to hear about the issues you're facing with your ROG 5. Unfortunately, I recommend that you visit your nearest service center as this seems like a hardware issue. 

 

Thank you! 

why hardware issues and happened suddenly without a drop of the phone or something