No sound

[Blosky]

Please tell us some basic information before asking for help:
Model Name: Rog phone 5
Firmware Version: ww_18.0840.2112.210
Rooted or not: No root
Frequency of Occurrence: Since today, 08/01/2022
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
Hi, i was in the last version (2112.200) using my phone today normally on youtube, then the sound stopped working, i closed youtube and opened it up again but still no sound, i played a music on Deezer and no sound either, i restarted the phone without luck either, i saw that there was a new update (2112.210) so i did the upgrade but i still have no sound. When on a call, the other person can hear me but i cant hear anything, when on speaker, the other person can't hear me.

It was working normally, ¿what happened and how can i fix it?

[rStar]

Never ending problems. I also noticed random restart few times.
I've lost my trust in this brand.
This phone has disappointed me more than anything.
My 3 year old Honor play still works fine for daily use.
Performance has been dropped drastically. What's the use of 90fps? Its 40-70fps in real time.

[Indr]

rStar

Never ending problems. I also noticed random restart few times.

I've lost my trust in this brand.

This phone has disappointed me more than anything.

My 3 year old Honor play still works fine for daily use.

Performance has been dropped drastically. What's the use of 90fps? Its 40-70fps in real time.

View post

Hope they will wake from sleep once 😅😅

[MT0]

Sad to say both of you're speaker are dead I also have that problem with my rog 5 after using it for 5 month.... All of the sudden both speaker died on me the only fix is to connect it to Bluetooth speaker or earphones. I went to my nearest asus service center and waited for 15 working days,they replaced my mother board and speaker.... That's the only way to fix it but after 4 month of repair the mother board died all of sudden while playing muse dash, that I can't even power on the phone.... What really disappoint me we pay a premium phone and this what we get....I ask asus to extend my warranty cuz less than a year I already went two time on the service center.. fortunely asus extended my warranty for another year just contact them and ask them you want to extend your rog 5 for assurance... because I feel like in the upcoming system update they will screw something else .right now on the latest update .210 the cpu won't turbo boost at 2.8 ghz it will lock at 1.08 when it reach around 45c of temp when playing demanding games like genshin impact

[FunBike31]

Indr@@@@@123

https://zentalk.asus.com/en/discussion/comment/204487#Comment_204487

Hope they will wake from sleep once 😅😅

View post

I stopped believing in it, for miracles, I watch the movies, it does not happen in real life on the planet ASUS

Version WW-18.0840.2104.49 2021/06/07 
1) Perte de Data aléatoire en 4G+, 4G
Bug Majeur

Version WW-18.0840.2104.56 2021/06/22
2) New: Qualité Audio Cassée

Version EU-18.0840.2104.57 2021/07/06 
3) Restitution de la qualité audio

Version WW-18.0840.2106.86 2021/07/22 
4) RAS - Bug N°1 toujours là, analyse en cours par moi-même

Version WW-18.0840.2107.151 2021/08/24 
5) New : Problème majeur de charge de la batterie avec des chargeurs non Asus - Diagnostic en cours
5') New : com.qti.slaservice ne répond plus

Version WW-18.0840.2109.176 2021/09/30 
6) RAS - Bug 1, 5 et 5' non corrigé

Version WW-18.0840.2109.188 2021/11/05 
7) RAS - Bug 1, 5 et 5' non corrigé

Version WW-18.0840.2111.196 2021/11/23 
😎 Bug 1, 5 et 5' non corrigé
Diagnostic N°1 : Aléatoirement le téléphone ne revient pas en 5G, 4G+ ou 4G quand il a perdu un peu de signal et est redescendu de 5G en 4G, 4G+ en 4G..
+5 Mobiles testés, 3 opérateurs, 4 Mois
Rog 5 - Plusieurs fois par jour avec tous les opérateurs (Free.fr, Orange, Bouygue)
Moto G5+S, Moto G7S+ Samsung S10 5G, S20 Jamais eu le cas 
Moto S100 et Samsung S21 Jamais eu le cas (en 1 mois)

Diagnostic N°5 : Tous les chargeurs sont concernés quand le dialogue s'établi en mode PD - PPS
Contournement, utiliser le chargeur Asus ou des chargeurs sans protocole PD/PPS

Version WW-18.0840.2111.200 2021/12/02 
9) New : La supperposition d'application n'est plus possible quand l'application principale ou le Jeux est lancé avec Armoury Create, impossible donc d'utiliser le contournement de charge (réidibitoire) ou les profils
Bug Majeur

Version WW-18.0840.2112.210 2021/12/27 
10 New Cpu Bridé : Bug 1, 5, 5' et 9 non corrigé

Mode avion Off/On ou Disable/Enable SIM pour le Bug1 - Sans correction en 9 Firmware / 7 mois de Avion OFF-ON
Toujours avoir le Chargeur ASUS avec soi pour le Bug5 - Sans correction en 5 Firmware / 6 mois

Pas de Solution de contournement possible pour le Bug 9, ROG 5 n'est plus utilisable pour moi depuis 3 mois