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Need update file in the official website

Botman
Star II

We need an update file in ASUS website to download same as before, my phone is not receiving any FOTA so the only way to update it is to manually update, i am getting frustrated of this phone, i have missed 3 updates, please ASUS give us the update file. . . 

 

8 REPLIES 8

Falcon_ASUS
Moderator
Moderator

@Botman 
We would like to inform you that we no longer provide previous firmware versions or downgraded software packages on ASUS official website. This is to ensure that the security updates on your phone remain up-to-date with the latest firmware versions. We appreciate your understanding and patience. If you have any question or need assistance, please feel free to visit our service center or call the service hot line, we will do our best to provide help for your questions. 
The following is the contact information:
https://www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.

Do you even know how to read and understand english? Are you hearing what you are saying? You're talking about downgrade, i need an update file "to ensure the security updates on our phone remain up-to-date with the latest firmware versions."

This ROG5 became the worst phone after it's warranty ended

Neither fingerprint nor vibration works

Plus now I am not even able to update.

Botman
Star II

I have now the incremental updates .226 .229 .235 for both rog 5 and rog 5s, found the solution without ASUS help